This policy was last updated on June 7th 2021.
WHO WE ARE
Our website address is: www.insitetrack.com
- HOW WE COLLECT AND USE INFORMATION
2.1 PERSONAL INFORMATION YOU PROVIDE US THROUGH THE SITE
We may collect and store personal information (such as name and other contact details) that you choose to voluntarily provide to us when you provide them through the Site. The types of personal information may include:
- Contact information such as:
- your name
- your role
- where you work
- phone number
- Other personal information you may submit to us, such as when you contact us.
2.2 INFORMATION WE COLLECT BY AUTOMATED MEANS
We are committed to making your online experience with our Site informative and relevant. To achieve this, we collect certain information by automated means when you visit this Site, such as your IP address, the type of internet browser you are using, devise characteristics, operating system, language preferences, referring URLs, information on actions taken on the Site, how many users visited our Site and dates and times of Site visits. We collect this information by various means, as explained below.
2.2B WEB BEACONS
Web beacons (aka pixels) are small graphic images or other web programming code, which are used for a number of purposes, including without limitation, to count visitors to a website, to track traffic patterns of visitors as they navigate websites, to count how many e-mails that were sent were actually opened or to determine whether content was viewed. As with cookies, the information that web beacons collects is aggregated “click stream” data, and is not associated with you as an individual, unless you have chosen to communicate with us by email.
The providers of third-party apps, tools, widgets and plug-ins on this Site, such as social media sharing tools, also may use automated means to collect information regarding your interactions with these features. This information is collected directly by the providers of the features and is subject to the privacy policies or notices of these providers. Subject to applicable law, we are not responsible for these providers’ information practices. We have looked into the third party analytical plug-ins we have functioning on our website to ensure your data privacy is protected.
- HOW WE USE THE INFORMATION WE COLLECT
3.1 We may use the information we obtain about you both to further our relationship with you and for other purposes, including to:
- Respond to your requests, questions and comments;
- Where we need to fulfil our contract taken out with you;
- Communicate with you about other topics that we think may be of interest to you;
- Provide any white papers or documents you may request;
- Verify your identity to ensure security for the other purposes listed here;
- Operate, evaluate and improve our business (including developing new services; managing our communications; determining the effectiveness of our advertising; learning about our visitors, analysing our website; and facilitating the functionality of our website; and
- Comply with applicable legal requirements and industry standards and our policies
3.2 In addition, we use information collected online through cookies, web beacons and other automated means for purposes such as (i) recognising your computer when you visit the Site, (ii) tracking you as you navigate the Site, (iii) improving the Site’s usability, (iv) analysing use of the Site, (v) managing the Site, and (vi) personalising the Site. We also use this information to help diagnose technical and service problems, administer our Site, identify users of our Site, and gather demographic information about our users. We use clickstream data to determine how much time users spend on web pages of our Site, how users navigate through our Site, and how we may tailor our Site to better meet the needs of our users.
3.3 We may use personal information for other additional purposes. We will identify these additional purposes at the time of collection.
- HOW WE MAY SHARE THE INFORMATION WE COLLECT
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up
4.1 ONLINE TRACKING
You may opt out of Google Analytics by visiting https://tools.google.com/dlpage/gaoptout?hl+en=GB.
You may also opt out of the use of Google Analytics on our site by going into the cookie settings on the consent form that pops up when visiting our site.
4.2 We do not sell or otherwise disclose personal information we collect about you, except as described herein or otherwise disclose to you at the time the data is collected.
4.3 We may share your information among Insitetrack group related entities. We may also share information provided by our visitors to this Site with service providers we have retained to perform services on our behalf, including without limitation, hosting or operating this Site, carrying out your requests, responding to your inquiries, and analysing data. We require these service providers by contract to appropriately safeguard the privacy and security of personal information they process on our behalf.
4.4 We may disclose information about you (i) if we are required to do so by law, regulation or legal process (such as a court order or subpoena), (ii) in response to requests by government agencies, such as law enforcement authorities, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity.
4.5 We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, dissolution or liquidation).
4.6 DATA TRANSFER
We may transfer the information we collect on this Site to other countries other than in which the information was originally collected. Those countries may not have the same data protection laws as the country in which you initially provided the information. By submitting your personal data, you consent to this transfer. When we transfer your information to other countries, we will protect that information as described in this Privacy Notice.
- HOW WE PROTECT YOUR DATA
5.1 We maintain administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use. However, due to the inherent open nature of the Internet, we cannot guarantee that communications between you and us or the information stored on this Site is absolutely secure but we will take every precaution we identify through risk mitigation.
We ensure our software is kept up to date with the latest versions to prevent any form of security breach, this includes updates of both our web hosting provider, plug-in updates and our theme to ensure any potential vulnerabilities are minimised.
To minimise the possibility of any malicious attempt of any web attacks we reduce common vulnerable areas of websites such as the ability to post comments, the ability to upload files, the ability to manipulate query fields for SQL injection and the possibility of an XSS attack. We will also regularly check this through security tools to ensure maximum efficiency.
We ensure our website has a up to date SSL certificate at all times so that we have a HTTPS protocol in place so that we can guarantee your data is fully encrypted and ensure that it is only going to our server which also has industry standard security measures of their own.
We minimise and limit the access to our database and ensure it is on a secure work computer with its own security measures in place, for example full antivirus protection, limited downloads, strong passwords etc.
If we learn of a security systems breach, we will inform you as soon as possible and the authorities of the occurrence of the breach in accordance with applicable law.
- HOW LONG DO WE KEEP YOUR INFORMATION FOR
6.1 We will retain a record of your personal information. This is done in order to provide you with the highest quality, consistent service across our Group. We will only retain this information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
When deciding what the correct time is to keep the data for, we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.
For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.
- LINKS TO OTHER WEBSITES
7.1 The Site may provide links to other websites for your convenience and information. These websites may operate independently from us. Linked sites may have their own privacy notices or policies, which we strongly encourage you to review to better understand their procedures for collecting, using and disclosing personal information. We are not responsible for the content of the linked websites, any use of these sites, or the privacy practices of these sites.
- CHILDREN’S PRIVACY
8.1 The Site is not directed to children under the age of 13 and we do not knowingly collect personal information from children under the age of 13 on the Site.
- YOUR RIGHTS AND CHOICES
9.1 Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent. You can see more about these rights at: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
To exercise your rights or submit a request, please contact us as indicated in the “How to Contact Us” section of this Privacy Notice. You can also unsubscribe from our mailing lists by following the “Unsubscribe” link in our emails.
9.2 You will not have to pay a fee to access your personal data. However, we may charge a fee if your request is clearly unfounded, repetitive or excessive, or we may refuse to comply with your request in these circumstances.
9.3 We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data or to exercise any of your other rights. This is for security to ensure that personal data is not disclosed to any person who does not have the right to receive it.
9.4 We will try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is complex or you have made a number of requests. In this case, you will be notified.
9.5 If you are not happy with any aspect of how we collect and use your data, you can complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would be grateful if you would contact us first if you do have an issue, so that we can try to resolve it for you.
- CHANGES TO THIS PRIVACY NOTICE
10.2 This policy was last updated on June 7th 2021.
- ACCEPTANCE OF OUR TERMS
11.1 By using our Site you signify acceptance of the terms of our policy. If you do not agree with this policy please don’t use our site.
- HOW TO CONTACT US
12.1If you would like to exercise one of your rights as set out above, or you have a question about this policy and the way your personal information is processed, please contact us by one of the following means:
Thames House, Mere Park, Dedmere Road, Marlow, Buckinghamshire, SL7 1PB, UK