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Frequently Asked Questions

We have tried to provide answers to the most commonly asked questions. If you cannot find what you are looking for, please contact us through our live chat system or by emailing us at

What is the maximum number of products & competitors i can track?

In theory, there are no limits to the number of products or competitors you want to track.

However, in our experience, most of our clients track around 1000-3000 products across 6-10 competitors, although we have clients with more than 50,000 products.

How are new products and competitors added?

You have total control of which products and which competitors are tracked.

You can add, delete and amend products to be tracked via the on screen maintenance menus.

Can i automate my pricing updates?

Auto Price Manage (APM) is a feature that can identify price differences against the competitor’s prices and suggest price changes.  Through a set of business rules and defined tolerances, the system provides price recommendations. We currently list these changes in a form that allows the user to allow changes with a simple tick. We can also set the system to automatically update prices and integrate these changes directly into an e-commerce system.

Can I integrate the pricing data into our own systems?

Yes. We have an API (Application Program Interface) that allows you to integrate our data into your own ‘back end’ systems, e.g. ecommerce website, order processing or stock control systems. You can also export data in excel or other standard formats, e.g. CSV.

Do you offer a free trial of the system?

Insitetrack is a tailored system designed to meet user requirements. We will, therefore, configure a system that works for you.

If you would like to see an overview of the system, please visit our demo page for a quick tour.

What kind of reports are provided

There are many reports that will help you make the right pricing decisions for your business, including:

Price changes – which prices have changed since yesterday? (up or down)

Lower prices – which of my competitors prices are lower than ours?

Lowest prices – which products are we the lowest price?

Cross Tabulated Report – shows all your products cross tabulated by your competitors’ prices

Recommended price changes based on your business rules

What about technical support?

We constantly monitor the service and often sort any technical issues before they can impact you.

We also provide a full technical support service included in the monthly service charge.

What about training & installation?

We configure the systems for you so there is no installation as such.
We provide full training for you and your staff.

What hardware/software do I need to install?

None. The hardware and software is installed on powerful remote servers which are accessed via the internet. The solution is accessed as a ‘web service’.

Web services are a new breed of web based applications i.e. applications that are hosted on a remote server, rather than your local machine or office based server. These web applications are run via a browser that connects to the internet.

How do i sign up and what is involved?

The whole process typically takes about 14 days from sign up to implementation.
Once you give us the go ahead we plan an initial fact finding call, followed by an online demonstration of the service using your actual data.
Once you are happy with the data integrity and report formats we complete implementation and arrange training and a ‘go live date’.

Its very straightforward and painless!

How often is the pricing data updated?

Our standard update frequency is daily i.e. your competitor prices are captured and updated daily but we can sample pricing more frequently if required.

Can Insitetrack also be utilised by brands?

Yes, price intelligence is not just limited to ecommerce retailers and is utilised by brands for many competitive intelligence benefits. To find out more click here!